This role is responsible for delivering advanced analytics, forecasting, visualisation, and strategic recommendations to support decision-making across the organisation. The role has a strong focus on digital interactions and customer engagement, combining customer and digital analytics to provide a Customer 360 view and support both Growth Tribe and Digital Tribe priorities.What you’ll doPartner with business stakeholders to understand strategic challenges, define analytical approaches, and provide data-driven recommendations that support key business decisions.Develop and deliver customer and digital engagement analytics, including forecasting and behavioural modelling, to identify opportunities for growth, customer engagement, and improved customer outcomes.Own the end-to-end analytics lifecycle, from requirements gathering and data sourcing through to model development, insight generation, reporting, and continuous improvement.Create compelling dashboards, visualisations, and presentations that translate complex data into meaningful insights for senior leaders and cross-functional teams.Leverage your experience in analytics, metrics, reporting, and modelling, alongside strong SQL, SAS, Python, and data visualisation capabilities, to drive innovation, process improvement, and evidence-based decision making.Develop insights into customer behaviour across mobile and web channels, including digital engagement, feature adoption, customer interaction patterns and channel usage trends.What we’re looking forDegree qualified in Business, Finance, Information Technology, Analytics, Management, or a related discipline, with a commitment to ongoing professional development.5+ years' experience in a business or operational environment, including at least 2 years in analytics, metrics, reporting, modelling, or insights-focused roles.Strong technical capability in SQL, SAS, Python, or similar data analysis tools, with experience using Tableau or other visualisation platforms to tell compelling data stories.Experience in banking, financial services, customer analytics, marketing analytics, campaign optimisation, or customer lifecycle management will be highly regarded.Experience analysing customer behaviour, digital interactions, mobile app or web engagement data will be highly regarded.An analytical and commercially minded professional with excellent communication, stakeholder management, problem-solving, and influencing skills, who can work independently while building strong relationships across the business.What’s in it for you?Discounted ING Health InsuranceAn additional Rest Day to support your wellbeingAn IMPACT Day to volunteer on approved sustainability activityAbout UsAt ING, we want to make life simpler and more worthwhile – for everyone who banks with us, for the people who work with us, and the community at large, too. When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. ...
Data visualisation tools such as Tableau is highly regarded.What’s in it for you?Discounted ING Health Insurance An additional Rest Day to support your wellbeing An IMPACT day to volunteer on approved sustainability activity About UsAt ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing. ...
Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. ...